Medonline

Your Health on Your Way

For Patients

[vc_row full_width=”stretch_row” el_class=”hero-section patients-sec” el_id=”find-a-doctor”][vc_column width=”1/2″ el_class=”banner-content pad-tp-0″][vc_single_image image=”162″ img_size=”full” el_class=”banner-img mb-0″][/vc_column][vc_column width=”1/2″ el_class=”list-bx pad-tp-0″][vc_custom_heading text=”Our doctors are here for you.” font_container=”tag:h2|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-head”][vc_column_text el_class=”main-sub-head”]MedOnline connects you to a doctor in minutes, anytime 24/7, so you can start feeling better, faster![/vc_column_text][vc_column_text el_class=”ab-con-bx”]

Our physicians are licensed family health care practitioners who can treat many conditions, without you ever having to leave home.

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Skip the waiting room! Easily schedule an appointment for medical care from your phone, tablet or computer – any time, 24/7.

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MedOnline is used by an increasing number of doctors, with various specialties and diverse expertise. Find and connect with the appropriate doctor for you. You can share symptoms, health issues and concerns, and consult with a doctor when it’s convenient for you!

[/vc_column_text][vc_column_text el_class=”btn-rw”]Download the app now[/vc_column_text][vc_column_text el_class=”app-logos mb-0″]

[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”getting-sec pad-tp-bt-5″ el_id=”how-it-works”][vc_column el_class=”pad-tp-0″][vc_custom_heading text=”How it works” font_container=”tag:h3|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-head”][vc_column_text el_class=”getting-txt light-blue-txt”]Requesting a consultation with MedOnline is easy.[/vc_column_text][vc_row_inner el_class=”step-sec display-flex justy-space-betwin”][vc_column_inner el_class=”three-column” width=”1/3″][vc_column_text el_class=”mb-0 step-contents”]

1
Download the MedOnline app
You can download the app on the Apple or Android stores.

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2
Register
Using the app, register yourself, providing your personal information.

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3
See a doctor
Log-in to the MedOnline app, book an appointment with an available doctor. Your appointment will be confirmed and you will be reminded about your scheduled appointment as the day/time approaches.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”main-profile-sec pad-tp-bt-5″ css=”.vc_custom_1603262302346{background-color: #fafafa !important;}” el_id=”what-we-treat”][vc_column el_class=”pad-tp-0″][vc_custom_heading text=”What our doctors can do for you” font_container=”tag:h2|text_align:left|color:%23431977″ use_theme_fonts=”yes”][vc_column_text el_class=”mb-0″]About 70% of the services that doctors provide can be delivered virtually. Our doctors can treat a wide range of conditions including skin issues, earache, allergies, asthma, cold & flu, body aches, obesity, sexual health issues, acne, eye infections and fever.

MedOnline can connect you with a licensed doctor so you can get the help or advice you need. Based on your consultation, our doctors can issue new prescriptions and renew existing prescriptions; they can also provide sick notes for school or work for short absences. Our doctors can also order lab work, provide lab requisitions or provide referrals to other health care professionals.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”benefit-sec pad-tp-5″ el_id=”prescriptions”][vc_column el_class=”pad-tp-0″][vc_custom_heading text=”What our doctors cannot do” font_container=”tag:h2|text_align:left|color:%23431977″ use_theme_fonts=”yes”][vc_row_inner el_class=”display-flex justy-space-betwin beni-rw”][vc_column_inner el_class=”four-column” width=”1/4″][vc_column_text el_class=”what-icon”][/vc_column_text][vc_column_text el_class=”mrg-out be-title-cont”]

Medical emergencies
MedOnline is not intended for medical emergencies. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.

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Controlled medications
Our doctors cannot prescribe controlled medications such as narcotics.

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Disability & school forms
Doctors cannot fill out WSIB or specialty disability forms, such as school absence forms.

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Sick notes that are backdated, or for longer absences
Doctors cannot provide sick notes for an illness that occurred in the distant past (i.e. more than a week ago).

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row content_placement=”middle” el_class=”halth-price-sec pad-tp-bt-5″ el_id=”health-plans”][vc_column width=”1/3″ el_class=”helth-care-bx pad-tp-0″][vc_custom_heading text=”Health care,
made easy” font_container=”tag:h2|text_align:left|color:%23431977″ use_theme_fonts=”yes”][vc_column_text el_class=”helth-con mb-0″]To access a health care professional when it’s convenient for you is easy and simple.

  • Download the MedOnline app – and register (registration is free).
  • Schedule an appointment to speak to a health care professional about your health issue.
  • Speak to one of our doctors to get your diagnosis, prescription or sick note.

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$0.00
ONTARIO, ALBERTA & BRITISH COLUMBIA RESIDENTS
With valid OHIP, AHCIP, or MSP card

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$0.00
HEALTH SPENDING ACCOUNTS
Receipt provided for reimbursement

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$30.00+
OTHER PROVINCES
All Canadians not in ON, BC, or AB

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Do I have to pay to use MedOnline?
In most cases, your provincial health plan will cover the cost of the telemedicine services you receive. In rare cases where you are required to pay for the services rendered, you can do so via debit or credit card.

[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”pad-tp-5 faq-sec” el_id=”faqs”][vc_column][vc_custom_heading text=”FAQ’s” font_container=”tag:h4|text_align:center|color:%23431977″ use_theme_fonts=”yes” el_class=”larg-font”][vc_row_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”What is virtual health care?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]The delivery of health care services is sometimes called telemedicine or telehealth. Basically, this involves the provision of health services over the phone, a mobile device or via the internet. This enables you to communicate with a health provider remotely rather than in a face-to-face setting.[/vc_column_text][vc_custom_heading text=”Is telemedicine something I can use?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]It depends on your situation. About 70% of the services that doctors provide can be delivered virtually. Our doctors can treat a wide range of conditions including skin issues, earache, allergies, asthma, cold & flu, body aches, obesity, sexual health issues, acne, eye infections and fever.

MedOnline is an affordable, convenient way to address routine medical conditions. Our unique, secure technology makes it possible to consult a doctor on your smartphone, desktop computer or telephone without you having to leave your home.[/vc_column_text][vc_custom_heading text=”Can I get a new prescription or renew a prescription with MedOnline?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]Yes. If appropriate, our licensed doctors can issue a prescription at the end of your consultation; it can even be sent to your pharmacy of choice. Our doctors’ prescriptions are accepted by pharmacies throughout Canada; your medication will be prepared and made available for pick-up or delivery by them.

Can I get a sick note or doctor’s note through MedOnline? Yes, during booking your appointment you can request the doctor provide you with a sick note and they will send you one via secure message. This note is stored in your account under both secure messages and past visits.[/vc_column_text][vc_custom_heading text=”Do I need to schedule an appointment?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]MedOnline is designed for on-demand care, so an appointment is necessary. After you register and log in to MedOnline, doctors who are available for a same-day visit will appear on the search results with the soonest closest appointments on the top. You can browse doctor profiles and select who you want to see by scheduling an appointment. If no one is available for an appointment on the same day, you will be able to schedule an appointment for the next day/week at your convenience.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”Is my online consultation private and secure?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]Yes, absolutely! We feel it is of utmost importance to maintain patient privacy and keep private health information secure. Our app was developed to protect patient privacy and provide a secure tool that is compliant with PIPEDA, PHIPA and HIPAA; this allows you to safely and confidentially consult with a doctor online.[/vc_column_text][vc_custom_heading text=”What technical requirements should I keep in mind when using MedOnline?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]If you’re using a mobile device, we highly suggest leveraging a high-speed WiFi to ensure an optimal experience (and avoid data charges).

For internet connections, your network should be performing at 15 Mbps or better. If you do not have access to a network with that performance capability, you will have the option to shut off the video component and conduct your consultation using audio only.[/vc_column_text][vc_custom_heading text=”Do I need to create an account to consult a doctor using MedOnline?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]Yes, you need to create an account before you can speak to a doctor using MedOnline. The account creation process is simple and takes just a few minutes. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or the MedOnline website to schedule an appointment using the same username and password.[/vc_column_text][vc_custom_heading text=”Who are MedOnline doctors?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text]Our doctors are certified Canadian physicians, who have years of experience. Each of our doctors goes through a rigorous selection process to become a part of the MedOnline family.[/vc_column_text][vc_custom_heading text=”Does it cost anything to use MedOnline?” font_container=”tag:h4|text_align:left|color:%23431977″ use_theme_fonts=”yes” el_class=”main-small-title”][vc_column_text el_class=”mb-0″]In most cases, your provincial health care plan covers the costs of the services being delivered by MedOnline. In circumstances where that wouldn’t be the case, our doctor will let you know so you can decide how best to proceed.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]